The Renegade Server provides fresh, unique insights on how your servers can better engage customers on a personal level and use those connections to drive sales, improve service and develop repeat business. Front-line service teams, managers and owners alike will benefit from The Renegade Servers powerful, easily-applied techniques for determining every Guests unique expectations and exceeding them every time. 220 pages, illustrated. This best-seller by Tim Kirkland shows the 2012 restaurant manager and iPod Generation waitstaff how to sell more, serve better, and build repeat business with every customer. Over 300 ways to build sales and improve service.