BRAND NEW EDITION UPDATED IN 2013! The Renegade Server provides fresh, unique insights on how your servers can better engage customers on a personal level and use those connections to drive sales, improve service and develop repeat business. Front-line service teams, managers and owners alike will benefit from The Renegade Servers powerful, easily-applied techniques for determining every Guests unique expectations and exceeding them every time. 220 pages, illustrated. This best-seller by Tim Kirkland shows full-service restaurant managers and iPod Generation waitstaff how to sell more, serve better, and build repeat business with every customer. Over 300 ways to build sales and improve service.