Product Description
The Renegade Server provides fresh, unique insights on how to stand out and better engage customers on a personal level and use those connections to drive sales, improve service and develop loyalty. Front-line service teams, managers and owners alike will benefit from The Renegade Servers powerful, easily-applied techniques for determining every Guests unique expectations and exceeding them every time. 220 pages, illustrated. This best-seller by Tim Kirkland shows the 2009 manager and iPod Generation waitstaff how to sell more, serve better, and build repeat business with every customer.